All services provided by HostRT Web Hosting Solutions may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Indian federal, province or city law is prohibited. This includes, but is not limited to copyrighted material, the material we judge to be threatening or obscene, or material protected by trade secret and other statutes. The subscriber agrees to indemnify and hold harmless HostRT Web Hosting Solutions hostrt from any claims resulting from the use of service which damages the subscriber or any other party. Sites that promote any illegal activity or present content that may be damaging to HostRT Web Hosting Solutions’s servers or any other server on the Internet are prohibited. Links to such material are also prohibited.
NOTICE: If your account is found to contain or link to illegal activities such as described by, but not limited to these Terms of Service, HostRT Web Hosting Solutions reserves the right to terminate your account without further notice. No refund will be made for pre-paid terms if termination occurs following infringement of these Terms of Service, or if required by law enforcement agencies.
Some server plans come with a predetermined amount of traffic allowance. Overusage charges may apply and can vary from one location to the next.Please contact Sales for further information on those charges.
We currently do not allow IRC or IRC bots to be operated on our servers.
Any attempt to undermine or cause harm to a server or customer of HostRT Web Hosting Solutions is strictly prohibited. As our customer, you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account and all associated services may be terminated without further notice or refund.
We reserve the right to refuse, cancel or suspend services, at our sole discretion, if we deem that these terms have been breached.
All sub-networks, distributive hosting sites and dedicated servers of HostRT Web Hosting Solutions must adhere to the policies outlined in this Terms of Service.
By the Account Activation Date of each month, HostRT Web Hosting Solutions shall either:
(1) debit the client’s credit card (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month.
Invoices are generated 14 days prior to the original Account Activation Date, and payment shall be remitted to HostRT Web Hosting Solutions by no later than the specified payment due date. HostRT Web Hosting Solutions shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. Credit cards can be billed automatically unless a direct request is made to our Billing team via the OnePanel™ not to do so, at least 48hours prior to the payment due date. It is the client’s responsibility to ensure that they have sufficient funds to cover all transactions. In the event of payment failure, an automated invoice reminder will continue being sent. It is the customer’s responsibility to provide an alternate payment method before the due date is reached. All late payments may result in account or service suspension.
Invoices not paid before or on the due date will incur a late fee of 5% of the total amount that remains unpaid on the invoice.
| Feature | Description |
|---|---|
| Enable Suspension | Accounts will be automatically suspended if payment is not received within 4 days of the due date. A suspension notification email will be sent. |
| Enable Unsuspension | Accounts will be automatically unsuspended upon payment, with an unsuspension notification email sent. |
| Enable Termination | Accounts will be automatically terminated if payment is not received within 21 days of the due date. |
Invoices are issued 10 days prior to the due date for each active service.
Payment reminder emails will be sent as follows:
Failure to pay within 5 days after the due date will result in a late fee being added to the invoice. If the invoice remains unpaid, the account will be suspended 4 days after the due date, and a suspension notification email will be sent.
Accounts will be automatically unsuspended upon payment, with an unsuspension notification email sent. If payment is not received within 21 days of the due date, the account will be terminated.
Overdue unpaid invoices will be automatically canceled after 0 days past the due date, changing the status to "Cancelled".
HostRT Web Hosting Solutions does not guarantee that your service may be recuperated after termination and may not be held liable for loss of data, licensing rights, promotional prices or conditions, as well as any attached devices or secondary IP addresses following service termination.
Certain services carry a setup fee charged by HostRT Web Hosting Solutions to the client, which must be paid by client in order to have use of said services. If client terminates this agreement, the client shall be responsible for any and all outstanding fees owed to HostRT Web Hosting Solutions and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when the client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Upon receiving a new customer’s first paid order, HostRT Web Hosting Solutions reserves the right to issue an Order Verification e-mail, requesting further information in order to validate your account. Until all required information is provided and deemed satisfactory by our fraud verification team, no services or support can be provided. The 3 business day delivery time starts after the verification step is passed. Verification is not necessary for all orders and may be requested again any time you change your payment method.
We offer a 10 day Money back policy for undelivered servers. This does not apply to purchases made with a discount of 25% or more. These purchases are final, and non refundable.
Refunds: If client has retained the services for longer than one month and has pre-paid HostRT Web Hosting Solutions for such services, refunds will not be issued for any unused portion of the lease, as your purchase benefits from a long-term rebate. Therefore, if a client’s account is cancelled at any point during a 3 month, 6 month or one-year term, the client will not be entitled to a refund for the months remaining.
We do not offer trial periods of any kind for dedicated servers. Abusing our 10-day refund policy in order to test our services then get a refund is not acceptable, and no refunds will be made without proper justification, or failure on HostRT Web Hosting Solutions’s behalf to provide the services purchased.
NB: Adherence to the Priority or VIP support plans is not refundable under any circumstance. We also will not refund servers mistakenly purchased in the wrong location; this includes servers purchased in a geo-located city as this information is made clearly available for all such cities.
We will not refund or credit under the following circumstances:
We reserve the final decision on refunds, based on the situation and reason for cancellation. The general rule is, if there is an issue on a server, our staff will dedicate themselves to fixing it. Any delays that prevent our customer from using their server will be credited, and issues that we are simply unable to solve will be refunded. It is important to note that refund requests based on information that was included in the terms of service or clearly available on our website will always be refused. For example, if a customer has purchased a geo-located server in lieu of a physically located server. Please issue a request to our support staff before making such a purchase.
While most of our announced locations are where the datacenters are, HostRT reserves the right to set up a server in a location nearby (in the same country), generally just outside of the city boundaries. You may obtain the exact datacenter location upfront by contacting our support team.
Any account deactivated due to non-payment will require a reactivation fee of $35.00 prior to reactivation.
We DO NOT refund the partial cost of your services. We require a 5-days notification prior to an invoice’s due date for cancelling a service. No refund can be issued for incomplete billing cycles, even if a cancellation request is issued prior to the 5-days period. Following the 5-days period, the previously generated invoice will have to be paid before issuing a cancellation request. The server will then be canceled on the following due date.
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
HostRT Web Hosting Solutions shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from HostRT Web Hosting Solutions ‘ servers going off-line or being unavailable for any reason whatsoever. Furthermore, HostRT Web Hosting Solutions shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of HostRT Web Hosting Solutions ‘ servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be forwarded to info@HostRT.in. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation or termination.
As our hosting services are solely self-managed, the customer is fully responsible for data backup. HostRT Web Hosting Solutions cannot be held liable for system down times, network or hardware failures or data loss, nor can HostRT Web Hosting Solutions be held accountable for any loss on projected income due to system downtimes, network or hardware failures or data loss. Certain services provided by HostRT Web Hosting Solutions are resold. Thus, certain equipment, routing, software and programming provided by HostRT Web Hosting Solutions are not directly owned or written by HostRT Web Hosting Solutions. Moreover, HostRT Web Hosting Solutions holds no responsibility for the use of our client accounts. Failure to comply with any terms or conditions may result in the automatic deactivation or termination of the responsible account. We reserve the right to remove any account, without advance notice for any reason without restitution, as HostRT Web Hosting Solutions sees fit.
By activating your account with HostRT Web Hosting Solutions, you agree to the above policies and conditions. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We may however advise you by e-mail or phone prior to taking any action to provide you with an opportunity to resolve the issue, at our own discretion.
HostRT Web Hosting Solutions guarantees 99.99% service (http, ftp, pop, imap, smtp) uptime in Tier 1 locations only. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of the excess downtime, as per our Service Level Agreement.
HostRT Web Hosting Solutions reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. We will not however increase active account plans without reasonable justification, and a 30 day warning will be provided for all such price increases.
